Our Service Guarantee
Same Day Refunds are passionate about providing a high level of service to our clients. We understand the challenges faced by businesses, and strive to deliver a personal, professional experience to all our clients.
We strongly believe that to be trusted with your confidential personal financial information and become your trusted business advisor, this trust must be earned.
To do this, we:
- Adhere to a strict professional ethical code.
- Offer cost effective business solutions.
- Constantly keep our accounting skills and tax knowledge at high levels.
- Keep pace with modern technology and Australia's changing Tax System.
- Communicate in easy to understand language - without the jargon.
- Specialise in taxation services for Individuals and Businesses
- Understand our market and our competitors.
- Do things differently and offer true value specialised business services.
We Promise To:
- Treat you in a friendly respectful manner – always
- Respond to all phone calls, emails and messages within 24 hours or ASAP.
- Ensure you do not pay one cent more in tax than you are legally obliged.
- Respect your confidentiality by complying with the Privacy Act. 1988.
- Complete all work promptly once all information required is obtained.
- Review and explain your annual returns and encourage your questions.
- Strive to offer the highest level of professional business strategies.
- Welcome all comments from you to improve our service further.
